Returns & Exchanges

At MOTH, we take pride in the quality of our food products, but if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our items, we cannot accept returns for change of mind, but we offer full replacements or refunds for any quality issues.

Return Process

• 1.
  Contact Support

  Email our customer care team within 48 hours of receiving your delivery, including your order number and a brief description of the issue.

• 2.
  Provide Documentation

  Attach clear photographs of the damaged product and the shipping packaging to help our quality control team investigate the claim.

• 3.
  Review Process

  Our team will review your request within 2 business days to verify the eligibility for a refund or a fresh replacement shipment.

• 4.
  Resolution

  Once approved, we will immediately initiate a refund to your original payment method or dispatch a replacement order at no additional cost.